GetYourGuide review

Sources & checks

Official prices and rules are copied from the pages below. Spotted a change? Write to info@tickets.co.it.

1. getyourguide.com/c/general-terms-and-conditions — company
   GetYourGuide Deutschland GmbH, registered address Sonnenburger Straße 71-75, 10437 Berlin, Germany, registered with the Charlottenburg Local Court under HRB 132059 B, is the operator of the GetYourGuide Platform.
2. getyourguide.com/c/general-terms-and-conditions — intermediary role
   We act as a commercial agent for the Suppliers. This means we facilitate the bookings, but the actual Activities are provided by the Suppliers themselves, not by GetYourGuide.
3. getyourguide.com/c/general-terms-and-conditions — contract with supplier
   When you book an Activity, the contract for that Activity ("Service Agreement") is concluded exclusively and directly between you and the Supplier.
4. getyourguide.com/c/general-terms-and-conditions — commission in price
   You acknowledge that the price shown on the GetYourGuide Platform (“Posted Price”) or the amount you pay at checkout (“Booking Price”) includes the commission that GetYourGuide earns, which is paid by the Supplier
5. getyourguide.com/c/general-terms-and-conditions — payment provider fees
   Your payment service provider may charge additional fees.
6. getyourguide.com/c/general-terms-and-conditions — default cancellation
   For cancellations made more than 24 hours prior to the start of the Activity: full refund of the Booking Price.
7. getyourguide.com/c/general-terms-and-conditions — late cancellation
   For cancellations made within 24 hours prior to the start of the Activity, or in case of no-show: no refund.
8. getyourguide.com/c/general-terms-and-conditions — different conditions
   Unless different cancellation conditions are specified in the Activity description on the GetYourGuide Platform, in the Supplier-Customer T&Cs, or on the Activity voucher, the following cancellation conditions apply:
9. getyourguide.com/c/general-terms-and-conditions — supplier time zone
   For time and deadline calculations, the time zone of the Supplier shall be decisive.
10. getyourguide.com/c/general-terms-and-conditions — refund method
    Refunds after a cancellation will be issued to the original payment method used for the purchase of the Activity. At your discretion, refunds may alternatively be provided in the form of GetYourGuide refund gift cards.
11. getyourguide.com/c/general-terms-and-conditions — reserve now pay later
    To confirm this, we will charge a zero amount (0 EUR) to your credit card when you complete your booking. Seventy-two (72) hours before the start of the Activity, we will debit the Booking Price.
12. getyourguide.com/c/general-terms-and-conditions — failed charge
    If the credit card charge fails, you will have forty-seven (47) hours to make the payment manually. If payment is not made within this period, we will automatically cancel your booking.
13. getyourguide.com/c/general-terms-and-conditions — best price matching
    If you find the same Activity you booked via the GetYourGuide Platform offered at a lower price on the Internet, we will pay you the price difference, provided you can provide proof and the alternative offer meets all of the following conditions:
14. getyourguide.com/c/general-terms-and-conditions — customer service
    you can contact our customer service team through our Help Center (https://www.getyourguide.com/contact/), via phone, live chat, or email. We typically respond within 24 hours, and at the latest within 48 hours. You can also communicate directly with the Supplier through the supplier-customer chat.
15. getyourguide.com/c/general-terms-and-conditions — voucher
    If applicable, you will also receive access to a voucher or ticket (either a mobile voucher or a downloadable PDF voucher/ticket) and a payment confirmation.
16. getyourguide.com/c/general-terms-and-conditions — supplier cancellation
    Such circumstances include, but are not limited to, adverse weather conditions, government actions, strikes, or other unforeseeable events
17. agcm.it/media/comunicati-stampa/2025/4/PS12603- — AGCM Colosseum case
    L’Autorità Garante della Concorrenza e del Mercato ha sanzionato per quasi 20 milioni di euro la Società Cooperativa Culture (CoopCulture) e gli operatori turistici Tiqets International BV, GetYourGuide Deutschland GmbH, Walks LLC, Italy With Family S.r.l., City Wonders Limited e Musement S.p.A.
18. agcm.it/media/comunicati-stampa/2025/4/PS12603- — AGCM finding on operators
    l’Autorità ha irrogato sanzioni pecuniarie anche ai suddetti sei operatori turistici, che hanno acquistato biglietti con bot o altri strumenti automatizzati, contribuendo al fenomeno del rapido esaurimento dei biglietti stessi a prezzo base sul sito del concessionario CoopCulture.
19. getyourguide.com/c/general-terms-and-conditions — changes via platform
    To avoid misunderstandings, all changes (e.g., rescheduling the Activity date or changing participants) and cancellations must be made via the GetYourGuide Platform.
20. getyourguide.com/c/general-terms-and-conditions — emergency contact
    In case of emergency, the contact details of the respective Supplier can be found on your voucher or ticket.
21. getyourguide.com/c/general-terms-and-conditions — price matching exclusions
    Offers that are available only to members of loyalty or reward programs, corporate rates, group rates, or other special promotions not available to the general public are excluded from best price matching.
22. colosseo.it/orari-e-biglietti — named Colosseum tickets
    Il biglietto è nominativo per tutte le tipologie disponibili sul sito web di vendita, al call center e presso le biglietterie fisiche.
23. getyourguide.com/c/general-terms-and-conditions — supplier cancellation refund
    In this case, the Booking Price paid for the canceled Activity will be refunded.
24. getyourguide.com/c/general-terms-and-conditions — credit card requirement
    This option is only available with a credit card that is valid at least until the date of the selected Activity.