- Italy
- Official ticket sellers in Italy
Official ticket sellers in Italy
Who sells tickets for Italy's big museums, what the booking fee costs, the rules that cost travellers money
The official ticket is almost always the cheapest, but in Italy it is often named, timed, non-refundable and released in blocks. Before buying, check three things: that the site really is the official one, what the booking fee is, and what happens if your plans change.
Who sells what
In Italy "official ticket office" does not always mean the museum itself. Sales are often run by a concessionaire or go through an external platform. The safe way is to start on the museum's own site and follow its "buy" link.
| Sight | Where the official ticket is sold | What to know |
|---|---|---|
| Colosseum, Roman Forum, Palatine | ticketing.colosseo.it, call centre, ticket offices | Named, timed entry, sales open 30 days ahead; full price € 18,00 |
| Vatican Museums | tickets.museivaticani.va (the only official site) | € 20,00 + 5,00 online booking fee; beware lookalike domains |
| Uffizi and Pitti Palace | official platform tickets.uffizi.it | Named, non-transferable, non-refundable; buying ahead costs more |
| Florence Duomo, Dome, Bell Tower | tickets.duomo.firenze.it (Opera di Santa Maria del Fiore) | Brunelleschi Pass 30€; no ticket can be changed or refunded |
| Doge's Palace and Venice civic museums | visitmuve.it | Musei di Piazza San Marco: 35,00 € standard, 30,00 € online more than 30 days ahead |
| Galleria Borghese, Castel Sant'Angelo | Gebart | Ticketing concessionaire |
| Pompeii | Vivaticket, via the Park's site | Named tickets, daily entry cap |
| Last Supper (Cenacolo) | Vivaticket, via the official site | Booking always required, sales open in multi-month blocks |
| Valley of the Temples, MANN, Uffizi (also) | CoopCulture | Ticketing concessionaire; former Colosseum seller |
Rules that cost travellers money
Named tickets. The Colosseum, the Uffizi and Pompeii sell tickets in the visitor's name. At the Colosseum your ID must be visible at the entrance with the ticket, and for visits from 9 May 2026 the name can be changed only once, by midnight seven days before. Type names exactly as in your passport.
Booking fees. Buying ahead is not always cheaper. At the Vatican Museums an online booking adds 5,00 to the ticket. At the Uffizi, a Pitti Palace ticket is 16€ bought on the day and 19€ bought earlier. Venice is the opposite: the Doge's Palace ticket is 30,00 € online if you buy more than 30 days ahead, instead of 35,00 €.
No refunds. Uffizi tickets are non-refundable; Florence Duomo tickets cannot be changed, cancelled or refunded, and the Dome time slot cannot be moved. If your plans are not fixed, this is where a reseller with free cancellation earns its mark-up.
Sales in blocks. The Last Supper releases tickets several months at a time, on a day and hour announced on its official site: note the release date. At the Colosseum, dates open 30 days ahead.
Lookalike sites. The Vatican Museums warn about sites on domains similar to the official one charging much higher prices. A site named after a museum is not necessarily the museum: check the domain.
The Colosseum and CoopCulture case
CoopCulture ran official Colosseum ticket sales from 1997 to 2024. In April 2025 Italy's competition authority (AGCM) fined it 7 million euro, finding that it had not adequately countered bulk buying by automated systems and had kept large numbers of tickets for bundled sales with its own educational tours. The same decision fined six tour operators, Tiqets and GetYourGuide among them, for buying tickets with bots. Colosseum sales now run through ticketing.colosseo.it with named tickets.
When a reseller is the better choice
The official ticket costs less and is issued by the museum: if your date is available and you do not need flexibility, buy there. A reseller such as Tiqets, GetYourGuide or Headout makes sense when:
- the official site is sold out for your date;
- you want to be able to cancel, and the official ticket is non-refundable;
- you want a guided tour or an audio guide included;
- you want all your trip's tickets in one app.
On every page of this site the official price sits in its own box with its source, and the partners' products are shown separately with their prices, so you can see the difference at a glance.
FAQ
What is the official site for Vatican Museums tickets?
The Vatican Museums say the only official site for online tickets is tickets.museivaticani.va. A full-price ticket booked online costs € 20,00 plus a 5,00 skip-the-line booking fee.
Where do I buy official Colosseum tickets?
On ticketing.colosseo.it, by phone or at the ticket offices. Every ticket type is named, a time slot for the Colosseum is mandatory and sales open 30 days before the visit. Full price is € 18,00.
Are official Italian museum tickets refundable?
Often not. Uffizi tickets are named, non-transferable and non-refundable; Florence Duomo tickets cannot be changed, cancelled or refunded. That is the main reason people pay more for a reseller with free cancellation.
Do I need my passport for a named ticket?
At the Colosseum you must keep an ID document visible at the entrances together with your ticket, so carry the passport or ID card whose name is on the ticket.
How do I avoid fake official sites?
Start from the museum's own website and follow its 'buy' link. The Vatican Museums warn about lookalike domains that charge much higher prices.
Sources & checks
Official prices and rules are copied from the pages below. Spotted a change? Write to info@tickets.co.it.
- colosseo.it/orari-e-biglietti — Colosseum sales window
Le vendite dei biglietti, con prenotazione obbligatoria della fascia oraria per l’ingresso al Colosseo, sono aperte 30 giorni prima della data prevista per la visita.
- colosseo.it/orari-e-biglietti — named tickets
Il biglietto è nominativo per tutte le tipologie disponibili sul sito web di vendita, al call center e presso le biglietterie fisiche. Agli ingressi del PArCo insieme al biglietto acquistato dovrà essere tenuto a vista il documento di riconoscimento.
- colosseo.it/orari-e-biglietti — name change
per i biglietti con data visita a partire dal 9 maggio 2026, il nominativo dell’utilizzatore del biglietto potrà essere modificato una sola volta ed esclusivamente entro le ore 24:00 del settimo giorno antecedente la data di visita
- colosseo.it/biglietti/colosseo-foro-romano-palatino — Colosseum price
Intero € 18,00
- colosseo.it/biglietti/colosseo-foro-romano-palatino — no need to print
Non è necessario, basta mostrare la ricevuta sullo smartphone.
- colosseo.it/biglietti/colosseo-foro-romano-palatino — official ticketing site
Sì, online su https://ticketing.colosseo.it/
- museivaticani.va/content/museivaticani/it/info/orari-musei-vaticani.html — Vatican only official site
L’unico sito ufficiale per l'acquisto dei biglietti online è https://tickets.museivaticani.va
- museivaticani.va/content/museivaticani/it/info/orari-musei-vaticani.html — scam warning
Si invita a prestare attenzione alle potenziali truffe e a quei siti che utilizzano domini simili a quello ufficiale che potrebbero applicare prezzi notevolmente maggiorati.
- museivaticani.va/content/museivaticani/it/organizza-visita/tariffe-e-biglietti.h — Vatican price and booking fee
Biglietto d'ingresso Intero “Salta la fila” € 20,00 + 5,00 (con prenotazione sul sito ufficiale dei Musei Vaticani)
- uffizi.it/biglietti — Uffizi ticket rules
Biglietto nominativo con prenotazione obbligatoria, non trasferibile, non rimborsabile.
- uffizi.it/biglietti — Pitti same-day price
Biglietto nominativo singolo acquistato lo stesso giorno d'ingresso al museo 16€
- uffizi.it/biglietti — Pitti advance price
Biglietto nominativo singolo acquistato in data antecedente al giorno d'ingresso al museo 19€
- tickets.duomo.firenze.it/en/support/prices — Duomo pass price
Brunelleschi Pass Full : 30€ Reduced (7-14 years): 12€
- tickets.duomo.firenze.it/en/support/terms — Duomo no refunds
None of the admission tickets are modifiable, cancellable or refundable.
- tickets.duomo.firenze.it/en/support/terms — Duomo reservation
Users can book the visit both at the time of purchase online ticket as well as of purchase at the ticket office. The reservation cannot be changed and/or cancelled.
- tickets.duomo.firenze.it/en/support/terms — Duomo validity
All admission tickets are valid for 72 hours (3 calendar days), starting from midnight of the selected date of visit.
- visitmuve.it/it/biglietti — Doge's Palace ticket prices
Standard 35,00 € 15,00 € Online* 30,00 € 15,00 € * Con acquisto oltre 30 giorni prima della data di visita
- coopculture.it/it — CoopCulture products
Gli Uffizi | Biglietto di Ingresso
- coopculture.it/it — CoopCulture products
Biglietto Parco Archeologico e Paesaggistico della Valle dei Templi
- gebart.it — Gebart sites
Attualmente è presente presso la Galleria Borghese, il Museo Nazionale di Castel Sant'Angelo, la Galleria Spada e il Museo Nazionale degli Strumenti Musicali.
- pompeiisites.org/en/buy-tickets — Pompeii on Vivaticket
To purchase online tickets for the Great Pompeii sites, visit www.vivaticket.
- cenacolovinciano.org — Last Supper sales blocks
Il giorno martedì 23 giugno alle ore 12:00 sono messi in vendita i biglietti relativi ai mesi settembre, ottobre, novembre e dicembre 2026 attraverso i consueti canali di acquisto.
- cenacolovinciano.org — Last Supper booking
Si ricorda che la prenotazione è sempre obbligatoria per tutte le tipologie di biglietti.
- agcm.it/media/comunicati-stampa/2025/4/PS12603- — AGCM CoopCulture fine
L’Autorità ha irrogato a CoopCulture, che ha gestito dal 1997 al 2024 il servizio ufficiale di vendita dei biglietti per l’accesso al Colosseo, una sanzione amministrativa pecuniaria di 7 milioni di euro
- agcm.it/media/comunicati-stampa/2025/4/PS12603- — AGCM finding on CoopCulture
In particolare CoopCulture, da un lato, non ha adottato iniziative adeguate per far fronte all’accaparramento dei titoli di accesso con metodi automatizzati; dall’altro, ha riservato significativi quantitativi di biglietti alla vendita abbinata alle proprie visite didattiche
- agcm.it/media/comunicati-stampa/2025/4/PS12603- — AGCM operators
L’Autorità Garante della Concorrenza e del Mercato ha sanzionato per quasi 20 milioni di euro la Società Cooperativa Culture (CoopCulture) e gli operatori turistici Tiqets International BV, GetYourGuide Deutschland GmbH, Walks LLC, Italy With Family S.r.l., City Wonders Limited e Musement S.p.A.
- uffizi.it/biglietti — Uffizi official platform
Verrai indirizzato alla piattaforma di acquisto ufficiale.
- gebart.it — Gebart services
opera nel settore dei servizi aggiuntivi per i Beni Culturali quali biglietteria, museum shop, didattica, editoria e merchandising
- coopculture.it/it — CoopCulture MANN product
Biglietto di Ingresso Giornaliero fino a 9 persone | MANN - Museo Archeologico Nazionale di Napoli
- coopculture.it/it — CoopCulture official ticketing
Biglietteria ufficiale
- pompeiisites.org/en/visiting-info/timetables-and-tickets — Pompeii named tickets
In Pompeii, tickets are personal and there is a daily limit of 20,000 entries.
Independent ticket guide. Not an official site.